Steptember

USING THE WEBSITE 5

• I've registered but I am having trouble logging in?
• How do I form a team?
• I have more than 3 friends who want to join me team - how can we fund raise together?
• What is a Team Captain?
• How do I join a team?

GETTING STARTED 3

• What is Steptember?
• When do registrations close?
• paypal processing

COSTS 3

• How much does it cost to join Steptember?
• My organisation has pre-purchased teams, and one of my team members is a child, do we get a discount?
• Reasons to Step Up to the Challenge

FUNDRAISING 7

• Who will be my sponsors?
• How can I fundraise?
• Do I have to fundraise as a team or can I do my own activities?
• How do I set a new fundraising target?
• Our team has reached our fundraising target, what happens now?

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DONATIONS 7

• If my sponsor makes a donation to my team through the website, will they receive a tax receipt?
• What do offline donations mean?
• How do I add my offline donations to my online total?
• How does my sponsor receive a receipt for offline donations?
• What is a tax-deductible donation?

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PARTICIPATING IN STEPTEMBER 8

• What else can our organisation do to make Steptember even better for our staff?
• When do I wear my pedometer?
• I do other physical activities apart from walking, for example, cycling. Can this count towards my step total?
• I can’t see my activity on the conversion table — does that mean it doesn’t count?
• Do I have to enter my steps every day?

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PEDOMETERS 3

• Can I buy an extra pedometer if I lose or break both of mine?
• When will I receive my Steptember Kit and what does it include?
• Will I ever need to replace the battery in my pedometer?