How do I log steps and activities?
To log your steps and activities during the STEPtember challenge, you can either use the ‘My Dashboard’ page on the STEPtember website or use the STEPtember...
Fri, 28 Aug, 2020 at 2:02 PM
Will there be pedometers available this year?
This year, due to challenges around international shipping and logistics we have a limited number of pedometer stock available. The good news is that there ...
Fri, 28 Aug, 2020 at 2:02 PM
How do I delete steps I’ve added by mistake?
If you make a mistake while entering your steps, log into the STEPtember website on a computer and scroll down to the bottom of the ‘My Dashboard’ page to s...
Fri, 28 Aug, 2020 at 2:03 PM
My pedometer has stopped working - what do I do?
First step is to remove the battery, let it sit for 30 seconds and put back in. Be sure that the battery is in the correct polarity position - Positive (+) ...
Fri, 28 Aug, 2020 at 2:09 PM
If I have ordered a pedometer, when will it be delivered?
If you have ordered one, pedometers will start landing on doorsteps in August. Please allow 5-7 working days after registering for your kit to arrive from A...
Fri, 28 Aug, 2020 at 2:09 PM
My pedometer hasn't arrived- what do I do?
We're sorry to hear that your pedometer hasn't arrived yet, we are very much reliant on Australia Post to deliver these. If you contact the Custom...
Fri, 28 Aug, 2020 at 2:10 PM
I clicked NO to pedometer by accident what do I do now?
We can help you with that! Simply pop a support ticket in through the HELP widget or the Contact Us page and we'll help you with the rest.
Fri, 28 Aug, 2020 at 2:20 PM
When is the deadline for fundraising/logging steps?
Access to log your STEPtember steps will be open for a few days following the challenge completion. Donations can still be made up until midnight on the 31s...
Fri, 28 Aug, 2020 at 2:20 PM